Service & Support

Jinwo Machinery is committed to building mutual trust and strong cooperation with suppliers and customers. Jinwo provide customer not only compounding and extrusion equipment with excellent performance, but also an integrated solution integrating product technology and equipment technology. And, we have an experienced service team, which can ensure high quality and efficient on-site service of twin screw extruder machine for customers.

On Sale Service

  • Provide relevant information such as public works conditions, installation and layout plans required by the project.
  • Communicate and discuss detailed parameters such as process conditions and screw structure required for processing materials
  • Communicate with you about the progress of the project in a timely manner.
  • Strictly implement the terms of technical accessories to ensure that the products are delivered on time and with high quality.

Pre-Sale Service

  • Introduce the product features in detail, and carefully understand the production needs.
  • According to the processing materials and processes, we will plan the optimal equipment configuration plan for you
  • Provide experimental conditions for new processes and new formulations.

After-Sale Service

  • Provide on-site installation guidance, front debugging, and pre-job training for operators.
  • Establish a detailed user service file and follow-up service for life.
  • Sufficient spare parts supply is guaranteed for a long time, and free technical consulting services are provided for a long time.
  • The user’s return visit is institutionalized, and the on-site use information of the equipment is timely fed back
  • Free spare parts within one year